Returns will be accepted and refund made if the item purchased is faulty. As each item ordered is made to your individual specifications eg metal choice, stones etc I can only accept order cancelations within 7 days of the order being placed. Postage costs once delivered cannot be refunded.
Ordering a ring
When placing an order for a ring, you will need to know your finger size. A jewellers should be able to help with this.
I am happy to make a size alteration but will have to charge postage, and on a second resizing there will be a fee of £20 applied.
Ordering timescales and delivery
Most orders will be dispatched within 14 days but depending on sourcing suitable stones and metal requirements this may stretch up to 28 days. as you place your order I will contact you within a couple of days to give a suggested timescale.
Jewellery will be delivered by royal Mail Special delivery which is insured, signed for next day delivery. Saturday deliveries cannot be guaranteed with this service.
If you need any advice as to gemstone choice, item size etc, please dont hesitate to phone me on 0114 2745482 during workshop hours.
If I am not available please leave your name and phone number clearly and and I will get beck to you asap.
I am occasionally away at a show but will endeavor to make contact asap.